Contacts

Customer support

Our support team is available on business days from 9:00 to 18:00. The fastest way to reach us is by e-mail from your registered address or by phone - both are printed in your loan agreement and in the confirmation e-mail you received when you registered.

Logged-in customers can also see their current balance, payment details and documents under My loans, so most questions can be answered without contacting us at all.

Payment details

Our bank account, your personal payment reference and the exact amount due are shown in your profile and in every reminder we send. Please always use the payment reference so that your payment is matched to your loan automatically.

Complaints

If something went wrong, tell us. Send a written complaint to our support address and we will confirm receipt within two business days and answer in full within 15 business days. If you are not satisfied with our answer you may turn to the consumer protection authority or the out-of-court dispute resolution body named in your agreement.

Company details

Our registered name, registration number, licence number and registered office are stated in the footer of every agreement and in the pre-contractual information provided before signing.